Refund Request
Refund request guidelines and terms.
Refund Policy Summary
We are committed to handling refund requests promptly and transparently in accordance with our published Terms and Conditions.
Please review before submitting a request:
- Course cancelled by us: 100% refund
- Student withdrawal: 90% refund (10% non-refundable administrative and payment processing fee)
- Refund method: Issued to the original payment method only
- Processing timeframe: Refunds are processed after approval and may take several business days to appear, depending on the issuing bank
To avoid unnecessary delays or disputes, please submit your refund request using the form below rather than initiating a credit card chargeback.
Important Billing & Chargeback Notice
Please Contact Us Before Filing a Chargeback.
We are committed to resolving billing questions quickly and fairly. Before initiating a credit card chargeback, please submit a refund request using this form.
Chargebacks filed in contradiction to clearly disclosed refund terms or after services have been delivered may be considered invalid under Visa® and Mastercard® dispute rules.
Refund Request
Please complete this form to request a refund for a training course. All requests are reviewed according to our published refund policy and Terms and Conditions.
Frequently Asked Questions
How long does it take to receive my refund?
Approved refunds are processed promptly. Depending on your credit card issuer, it may take several business days for the refund to appear on your statement.
Will I receive the refund to a different payment method?
No. For security and compliance reasons, refunds are issued to the original payment method only.
I already attended part of the course. Am I still eligible?
No, but please reach out to us at [email protected] to discuss your predicament. We want to make sure there is a fair resolution.
Why is 10% non-refundable?
The non-refundable portion covers administrative handling, credit card processing fees, and course capacity reservation costs.